Channel Development Operational Manager
Job Title: Channel Development Operational Manager (Full-time)
Department: Channel Management Development ( C-G-01-01)
Location: Onsite (San Jose, CA)
Employment Type: Full Time ($35/h)
Position Summary:
ALLCPR (ALL of us should learn CPR) is a leading community emergency training network in North America, founded in Silicon Valley in 2022 by the USJ Education Group. ALLCPR specializes in CPR, BLS, and AED training as well as first aid products and service solutions for individuals, families, and corporate groups. Today, ALLCPR has grown into an internationally recognized brand in emergency training. It is an American Red Cross Primary Licensed Training Provider (PLTP) and an American Heart Association (AHA) Training Partner and was honored with the 2024 American Red Cross Achievement Award for its outstanding achievements in community emergency training.ALLCPR has established over 160 community emergency training centers across 35 U.S. states, supported by more than 200 full-time and part-time instructors. ALLCPR trains approximately 7,000 participants each month, with over 100,000 individuals trained to date.Through its proprietary AI Agent Management Platform, ALLCPR has achieved intelligent, end-to-end digital management—from registration and instruction to assessment and certification. The organization is also actively expanding into China, Canada, and Australia, advancing its global development strategy to build a truly international community emergency training ecosystem.
The Channel Development Operations Manager is a system-level operations lead responsible for building, governing, and optimizing the entire channel infrastructure. This role is not sales, not pure expansion, and not a firefighting role. Instead, it functions as the “operational stabilizer” that ensures all training sites run predictably, consistently, and according to scalable SOPs. The manager will supervise all channel personnel, establish standardized workflows, monitor lifecycle health of sites, and create replicable systems that support national-scale growth.
This is a core role reporting directly to the COO, shaping the next phase of ALLCPR’s operational maturity.
Key Responsibilities1. Channel System Governance & Personnel Management
Directly manage all Channel Specialists and regional channel personnel.
Build and maintain unified processes for communication, reporting, escalation, and performance evaluation.
Ensure channel team alignment with organizational standards and operational rigor.
2. SOP Development & Operational Standardization
Lead the creation, documentation, iteration, and enforcement of all site management SOPs.
Identify operational gaps across scheduling, venue management, instructor coordination, and exception handling; implement system-level solutions, not temporary fixes.
Drive cross-departmental alignment with Customer Support, HR, Tech, Finance, and Expansion teams.

3. Site Health Monitoring & Quality Control
Oversee key metrics, including:
Site survival rate
Cancellation / rescheduling rate
Instructor－venue conflict frequency
Accuracy of site information & operational data integrity
Build dashboards and monitoring tools to detect abnormalities early and prevent instability.
4. Exception Handling Frameworks
Create standardized playbooks for disruptions, including venue issues, scheduling conflicts, instructor escalations, and operational bottlenecks.
Reduce reliance on “memory-based” or ad-hoc problem solving by ensuring every issue has a defined pathway.
5. Scalability Architecture for 400+ Sites (Future Development)
Design workflows and structures to prepare the company for doubling site capacity.
Ensure processes are replicable, teachable, and resilient under expansion pressure.
Partner with Tech to define requirements and evaluate new tools that support automation and efficiency.
6. Cross-functional Collaboration (Non-owner Functions)
Support transitions of new sites during early-stage system development (not directly responsible for expansion).
Provide operational requirements to Tech, but not responsible for system development itself.
Collaborate with Customer Support & Scheduling without replacing their execution responsibilities.
Qualifications1. Education & Experience
Bachelor’s degree in business, operations, management, industrial engineering, or a related field.
3－5 years of experience in operations management, workflow design, or multi-site coordination.
Demonstrated experience creating SOPs, building scalable processes, or leading operational teams.
Strong analytical skills with proficiency in Excel/Sheets and operational dashboards.
2. Technical & Operational Skills
Experience with CRM, scheduling platforms, and cross-functional workflow tools.
Ability to translate operational pain points into system requirements.
Strong documentation capability and process-governance discipline.
3. Communication & Leadership
Excellent interpersonal, conflict-resolution, and cross-departmental collaboration skills.
Strong ownership mindset with ability to enforce standards consistently.
Proven ability to lead teams with clarity, structure, and accountability.
4. Preferred Background
Experience in project management, channel management, education, logistics, classroom scheduling, or multi-location operations.
Key Attributes
Structured thinker who naturally builds order from complexity.
Calm, rational, and data-driven—even in high-pressure operational situations.
Obsessed with process, standardization, and long-term scalability.
Strong sense of responsibility for system performance, not just individual tasks.
Mission-driven and committed to improving community emergency readiness.

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